Welcome to 42Kit. We strive to provide the best possible service to our customers. This Refund and Dispute Policy outlines the terms and conditions under which refunds are issued and disputes are resolved for our Platform-as-a-Service (PaaS) offerings.
Refunds are available for customers who experience service disruptions or issues that are directly attributable to our platform. Refund requests must be submitted within 30 days of the incident.
Refunds will not be issued for issues caused by customer misuse, third-party integrations, or external factors beyond our control. Subscription fees for the current billing cycle are non-refundable once the service has been accessed.
To request a refund, customers must contact our support team with a detailed description of the issue. Our team will review the request and respond within 7 business days. Approved refunds will be processed within 14 business days and credited to the original payment method.
Refunds for contracted orders are subject to the terms of the service agreement. Customers should refer to their contract for specific refund policies and procedures.
Customers are encouraged to contact our support team to resolve any issues or disputes. Our support team is available from 09:00 to 16:00 PST, Monday to Friday, please visit our contact page.
In the event that a dispute cannot be resolved through our support team, we offer mediation services to facilitate a mutually agreeable solution. If mediation fails, disputes will be resolved through binding arbitration in accordance with the rules of your signed contract.
We reserve the right to update or modify this Refund and Dispute Policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.
Contracted orders are subject to the terms of the service agreement. Customers should refer to their contract for specific refund policies and procedures.
If you have any questions or concerns about this Refund and Dispute Policy, please contact us
